IndiGo bars specially-abled child from boarding flight at Ranchi airport for ‘panicking’; DGCA begins probe

IndiGo stopped a specially-abled child from flying at the Ranchi airport as he was in a “state of panic”, officials said on Sunday, following which aviation regulator DGCA has launched a probe and a report from the airline asked to submit.

After the boy was stopped from boarding the airline’s Ranchi-Hyderabad flight on Saturday, his parents also decided not to take the flight, they said.

DGCA chief Arun Kumar told PTI that the regulator has sought a report from IndiGo in the matter.

He said the Directorate General of Civil Aviation (DGCA) is probing the incident and will take appropriate action.

When asked about the incident, IndiGo said, “In view of the safety of the passengers, a specially-abled child could not board the flight with his family on May 7 as he was in a state of panic.”

The ground staff waited till the last minute for them to calm down but to no avail.

The airline provided hotel accommodation to the family and the next morning they flew to their destination.

“We are sorry for the inconvenience caused to passengers. IndiGo prides itself on being an inclusive organization, whether for its employees or its customers, and over 75,000 disabled passengers fly with IndiGo every month,” it added. said.

Originally published at Pen 18